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Afreco Tours Limited – Privacy Policy

Updated: 2014

Afreco Tours Limited is committed to preserving the privacy of all visitors to Afrecotours.com. Please read the following privacy policy to understand how we use and protect the information that you provide to us.

By registering, entering into competitions or purchasing products or services from this site or when speaking to our customer services team, you consent to the collection, use and transfer of your information under the terms of this policy.

1. Information that we collect from you

When you visit, register, enter into competitions or purchase products or services on Afrecotours.com or when you speak to our customer services team you may be asked to provide certain information about yourself including your name, contact details, credit or debit card information, special needs, disabilities, medical conditions and dietary requirements and driving licence number. You may also be asked to provide such information about other persons on your booking and you are responsible for ensuring that they are aware of this Privacy Policy and have given their consent to you acting on their behalf in all your dealings with us. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.

2. Use of your information

Your information will enable us to provide you with access to all parts of our site and to supply the products or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your booking. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we offer which may be of interest to you and we may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted in the future, please let us know.

3. Disclosure of your information

The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK and third parties some of whom are located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfil and deliver services booked, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our site to third parties but this will not include information that can be used to identify you.

Some of the information you to supply to us may be defined as “sensitive personal data” under the Data Protection Act 1988, for example information relating to your health or religion. In providing this information to us, you are giving us your explicit consent to collect, process, disclose or transfer the sensitive personal data for the purposes of fulfilling your requirements or for safety reasons.

Where you have consented when providing us with your details, we may also allow carefully selected third parties, including other companies in our group, to contact you occasionally about products and services which may be of interest to you. They may contact you by post, telephone or fax, as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

4. Payment Security

Your credit and debit card payments are transferred to and processed by SECPay. This means that when you use a credit or debit card, your card information is encrypted before it is transported over the internet to prevent anyone from accessing it. Please visit their website at www.secpay.com for further details.

5. Cookies

Cookies are small amounts of information which we store on your computer. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. Our system will issue cookies to your computer when you log on to the site. However, you can set your web browser to refuse cookies.

6. Security and data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

7. Accessing and updating

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8. Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the site and, where appropriate, through e-mail notification.

9. Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to:

Adrian Faulkner

Afreco Tours Limited
5 Coles Rise
Brackley
Northamtonshire
NN13 6HX

E-mail: info@afrecotours.com
Telephone: +44(0)1280 44 22 40

Want to know more?

Give us a call, or contact us via email.